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Frequently Asked Questions

Please refer to the FAQs below for any questions you may have. If you still have a question not listed here, you can contact Customer Support listed on the page.

Getting Started :

No. General liability insurance is already included in your total lease price, so there are no additional fees or insurance requirements. However, this coverage does not protect your personal property. If you wish to insure your personal items or equipment, you must purchase a separate policy independently.

The complete set of rules and guidelines is outlined in the full lease agreement, which will be available in your online account once it is generated. You will have a 14-day window to review the document and submit your payment. Once your payment is complete, the agreement will remain accessible in your account for the entire duration of your lease.

No. Each property is leased exclusively to a single leaseholder. If you have additional individuals using the property, they must be officially listed on your club's membership roster.

Common Questions :

Must Obtain Own Access means that viewing or leasing the property requires permission from an adjoining landowner. We do not have contact information for neighboring landowners; you must source this independently.

Yes. You will have the first right of refusal to renew your lease unless you are notified otherwise.

Renewal notifications are typically issued 6 to 8 weeks before your payment due date, though they may arrive sooner.

You can submit all maintenance and property requests directly through your online account.

We will notify you via email if a harvest is scheduled on your leased property. Please ensure your account email address is kept up to date so you receive these operational updates promptly.

Yes. We highly encourage you to view the property before adding the RLU to your account. Adding a property means you are committing to lease it. Because all properties are available on a first-come, first-served basis, adding properties to your account simply to hold them or prevent others from viewing is strictly prohibited and may result in a permanent ban from leasing with Green Diamond. Please ensure you view the property first before making your commitment.

Generally acceptable species would include clovers (except sweet yellow or sweet white), annual rye, wheat, buckwheat, oats, millet (except foxtail millet), orchard grass, brassica, (rape & turnip), little and big bluestem grass, non-GMO soybeans, milo, non-GMO corn, grain sorghum, partridge peas, purple, coneflower. Unacceptable species include (but not limited to): Kentucky-31 fescue, lespedezas (bi-color, sericea, Korean and Kobe), perennial ryegrass, crown vetch, Bush or Japanese honeysuckle, any genetically modified organism seed (GMO), foxtail millet (“giant foxtail”), and some biologics.

Troubleshooting :

To access the payment screen, you must first complete and e-sign your lease agreement. To do this, scroll to the bottom of the lease and click the "I Agree" button. Once signed, the system will automatically direct you to the payment page. From there, you can choose to pay online or print an invoice to mail in your payment

Your screen resolution may be too high. Press Ctrl and - (minus key) at the same time to zoom out. This will shrink the page text and bring the button into view.

After tapping the e-sign button, a prompt may appear asking you to "Open" or "Download" the file. Do not tap either option. Instead, simply scroll past that section to find the "I Agree" button at the bottom of the page.

This alert means the password reset link has expired or is no longer valid. For security purposes, these links expire after a few minutes and must be used immediately. Please request a new password reset email, ensure you open the most recent message, and click the link right away.

Requirements :

Camping requires prior approval. Please submit a campsite application through our website before February 1st. You must also email us a copy of the property map highlighting your requested campsite location.

RLU Leasing Questions / Technical Support:

8809 Lenox Pointe Drive, Suite B Charlotte, NC 28273
: (980) 430-6155
[email protected]
Monday - Friday: 8:00 AM to 5:00 PM